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Project Name
Language Training Program – Measure 1, Year 2
Agency
CSSS and Partners
CSSS de Rimouski-Neigette
Priority Objectives
Develop and improve our workers’ skills and competencies for catering to the needs of English-speaking clients in our coverage area.
Process clients as they arrive; ask the right questions; make sure clients understand the information provided; give directions and guidelines; be able to provide moral support post-diagnosis; be able to correctly interpret users’ emotional state in order to provide appropriate crisis intervention.
Target Personnel
Intake (11) Health (19) Social Services (3)
Training Organization
Description of Planned Activities
Needs analysis; placement testing; individualized learning; training evaluation; training certification; learning support outside of course times.
Maintenance of acquired skills and development activities:
English lunchtime conversation with instructors in attendance (also open to the centre’s bilingual staff); telephone follow up outside of course times; promote use of audiovisual materials and conceptualizing (e.g. CD-ROM on intake staff’s interaction with clients).
Budget Allocation
$30,000
