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Project Name
Maintenance of Acquired Skills in the English Language
Agency
CSSS and Partners
CSSS de la Vallée-de-l’Or
Target Personnel
Intake, Health, Social Services
Priority Objectives
Improvement objectives:
- Maintain the skills acquired through training;
- Encourage verbal expression in English.
Performance indicators:
- Faster response times;
- Greater satisfaction among English-speaking users;
- Less stress among workers.
Training Organization
Cégep de l’Abitibi-Témiscamingue (Val-d’Or campus)
Description of Planned Activities
Discussions moderated by volunteers from the English-speaking community. Those volunteers will be supervised by the Cégep de l’Abitibi-Témiscamingue. Activities will include practising spoken English, conversation about work-related matters to develop the participants’ spoken English, and activities equipping workers to serve English-speaking users.
Budget Allocation
$5,090
