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Workers in the service industry have often endured low wages, few benefits, and poor treatment. The pandemic has changed what they are willing to accept, and employers can no longer afford to treat workers like they can be easily replaced, says Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management. With workers in high demand, many will simply move on from a bad situation, but companies can help reduce the strain on their workforce through measures like reduced operating hours.

Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It has only accelerated.

鈥淐ompanies now need to show a lot of creativity and resilience. External factors are having a huge impact on operations,鈥� says Charles de Brabant, Executive Director of the Bensadoun School of Retail Management at 香蕉视频. 鈥淐onsumer behaviour changes, technology changes, and now supply chain disruptions are causing inflationary pressures.

Congratulations to Professor Maxime Cohen, Desautels鈥� Scale AI Chair in Data Science for Retail, on his recent appointment as ELNA Medical鈥檚 inaugural Chief Artificial Intelligence Officer. In his new role, Cohen will leverage AI methodologies to improve health access and outcomes at primary and specialty care clinics across Canada.

The McGill Bensadoun Master of Management in Retailing (MMR) continues to reinvent retail education through offering experiential learning opportunities. By solving real problems in collaboration with industry partners during their internships, MMR students gain early career experience and establish meaningful connections with mentors even before they graduate.

As of January 15, truckers crossing from the U.S. to Canada must show proof of vaccination to enter the country. Canadian truckers are exempt from the federal mandate but must quarantine for 14 days upon their return. In a recent broadcast of 鈥淐BC News: The National,鈥� Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, says the mandate could result in significant supply shortages. The segment begins at the 8:50 mark.

In a new paper, Professor Maxime Cohen and his colleagues push for IPOs to adopt 鈥渢riggered disclosures鈥� instead of one-size-fits-all disclosures about their operations. Although currently voluntary, mandatory triggered disclosures would maintain company privacy while setting a precedent for greater transparency with investors.

In recent weeks, the highly transmissible Omicron variant has dampened once-sunny retail forecasts for 2022. But according to Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, Canadian retailers may experience a sizable increase in sales after emerging from the latest round of lockdowns.

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