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Congratulations to Maxime Cohen, Professor of Retail and Operations Management, winner of the 2022 MSOM Young Scholar Prize, awarded by Manufacturing and Service Operations Management - MSOM Society of INFORMS.

Classified as: Maxime Cohen, Operations Management (T), retail, Bensadoun School of Retail Management
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Published on: 12 Jul 2022

For years, paparazzi have been clicking candid shots of Justin Bieber cradling Tim Hortons coffee cups, but it still came as a surprise to see Biebs Brew become an official menu item at Canada’s most popular coffee chain. The novelty aspect of this type of collaboration can help drive sales, said Charles de Brabant in a story in The Globe and Mail. Biebs Brew might only be available for a limited time, but some collaborations can last for decades – like those between athletes and apparel brands.

Classified as: Bensadoun School of Retail Management, retail, Charles de Brabant
Published on: 6 Jul 2022

Reducing waste can help lower the environmental impact of any business, and Javad Nasiry believes that policy can help achieve this. The fashion industry is a major source of carbon emissions, and fast fashion retailers have made it worse with low-quality apparel designed to be worn only a few times. The Associate Professor of Operations Management argues that the fashion industry could be made greener by requiring the sustainable disposal of waste and taxing waste to make both manufacturers more waste conscious.

Classified as: Javad Nasiry, Operations Management (T), Bensadoun School of Retail Management, Sustainability
Published on: 16 Jun 2022

²Ñ³¦³Ò¾±±ô±ô’s Retail Innovation Lab is a testing ground for new technologies, and an automated check-out system that it is currently using will be deployed in 7000 Couche-Tard and Circle K locations. The computer vision technology uses eight cameras to automatically detect multiple items simultaneously at check-out, and Couche-Tard’s Vishnu Subramaniam gave TVA Nouvelles a demo of the cutting-edge tech in action – no scanning required.

Classified as: Retail innovation lab, Bensadoun School of Retail Management
Published on: 16 Jun 2022

At a glance, the Couche-Tard in the Bronfman Building looks much like any other. But it is actually an innovative research facility that uses technology to improve our understanding consumer behaviour. Known as the Retail Innovation Lab, a partnership between ²Ñ³¦³Ò¾±±ô±ô’s Bensadoun School of Retail Management and Alimentation Couche-Tard, it is the first frictionless store in Canada. At the Retail Innovation Lab, computer vision systems recognize grab-and-go items in real time, and payments are processed digitally, so customers can shop quickly.

Classified as: Retail innovation lab, Maxime Cohen, Bensadoun School of Retail Management
Published on: 2 Jun 2022

Artificial Intelligence innovation thrives in an environment where business arenas, fundamental research, and thought leadership overlap. As seen in recent AI initiatives in Montreal, determining the capacities of AI and related data analytics applications is essential to understanding how they will play out in the wider world, whether analyzing healthcare data or implementing predictive analytics in retail.

Classified as: delve, Thought Leadership, Bensadoun School of Retail Management, Maxime Cohen, operations management
Published on: 2 Jun 2022

Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers.

Classified as: delve, Thought Leadership, Bensadoun School of Retail Management
Published on: 19 May 2022

You might not know Shein’s brand, but chances are you’ve seen their clothing. The Chinese fast fashion company has quickly and quietly grown into an e-commerce giant. Shein targets young shoppers with an online-only business model and rock-bottom prices. They have been able to scale quickly because without physical shopfronts, Shein can sell anywhere that it can ship their products. But companies shouldn’t try to compete with Shein on price, according to Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.

Classified as: Charles de Brabant, Bensadoun School of Retail Management
Published on: 18 May 2022

Poets&Quants has named Professor Maxime Cohen to its annual Best 40-Under-40 MBA Professors of 2022 list. The influential business school news site annually recognizes professors under the age of 40 who are masters in the classroom, influence business and policy, are prolific researchers and have demonstrated meaningful impact on their fields.

Classified as: Maxime Cohen, Bensadoun School of Retail Management, Operations Management (T), Retail innovation lab
Published on: 16 May 2022

The pandemic hit brick and mortar retailers hard. Lockdowns pushed consumers toward e-commerce websites. ALDO was forced to close more than 250 stores, but it rapidly pivoted its business model to accommodate changing retail trends, says ALDO CEO David Bensadoun, who spoke to undergraduate and graduate students from Professor Marie Josée Lamothe's classes at the Bensadoun School of Retail Management.

Classified as: Bensadoun School of Retail Management, Master of Management in Retailing (MMR), retail, Marie Josée Lamothe
Published on: 11 May 2022

Data can tell you a lot about the current state of business, and what the future holds. That’s information that companies can use to make strategic decisions, and it is multiplying quickly. Up to 90 per cent of all data was created in the past two years alone. To leverage, Prof. Maxime Cohen recommends executive education programs in data science as a way to understand the possibilities, and communicate effectively with data scientists.

Classified as: Maxime Cohen, Bensadoun School of Retail Management, Operations Management (T), Karl Moore, Strategy and Organization (C)
Published on: 2 May 2022

The check-out counter is the last place paying customers visit before they leave the store – and it is a retailer’s last chance to make a sale. The counter and the aisles that lead up to it are called a cash wrap, and can be arranged to entice customers to made additional purchases. A good cash wrap should incentivize impulse buys without being pushy, according to Prof. Maxime Cohen, a Professor of Retail and Operations Management at Desautels.

Classified as: Maxime Cohen, Operations Management (T), Bensadoun School of Retail Management
Published on: 22 Apr 2022

Standing in a check-out line is the least pleasant part of the shopping experience – and it could become a thing of the past. New technology is allowing shoppers to make in-store purchases with their phones, and a variety of self-checkout pilot projects are already underway at stores in Montreal. Some are as simple as scanning a QR code, and confirming your credit card information.

Classified as: Maxime Cohen, Bensadoun School of Retail Management, Retail innovation lab, Operations Management (T)
Published on: 29 Mar 2022

Victor Luis, Chairman and CEO of Moose Knuckles, explains his unique view on success and how he rose through the corporate ladder during the Bensadoun School of Retail Management Retail Leaders Talk. Students in the Master of Management in Retailing (MMR) were given insights into how to view success and pave one's own way rather than following others. 

Classified as: Master of Management in Retailing (MMR), Bensadoun School of Retail Management, experiential learning
Published on: 25 Mar 2022

During lockdowns, access to luxury services was severely limited. Fine dining establishments were reduced to haute cuisine in take-out containers, and spas forced to close altogether. But some shoppers have tried to fill that void with consumer goods. Everyone’s life was disrupted, but those who kept their jobs had some extra money in their pocket, and many of them spent it, says Charles de Brabant, Executive Director of the Bensadoun School of Retail Management.

Classified as: Charles de Brabant, Bensadoun School of Retail Management
Published on: 23 Mar 2022

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