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What makes for an effective email subject line? How many topics should one email include? When should you 鈥淩eply All鈥�? Email is the primary means of professional communication at McGill, but it is also a digital tool with its own peculiarities. Despite the significant use of email, even well-intentioned writers may still send messages that readers may interpret as disrespectful. When audience (A) is poorly targeted, purpose (P) and organization (O) are not clear, and style (S) is not considered, misunderstandings may abound. This workshop will introduce you to APOS鈥攁 framework to enable you to get your readers鈥� attention, craft clear requests, direct people to appropriate resources, and succinctly respond to queries. Conventions and recommended practices for sending appropriate and professional emails will also be discussed.

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To register:

1.听听to access Minerva.

2. In the听Employee Menu, click on听Training Menu, select听Organizational Development, and follow the instructions to register.