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Wired connectivity has been restored at Macdonald campus

UPDATE: The wired connectivity at Macdonald campus has been restored.

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RESOLVED: Course synchronization issue with myCourses

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

RESOLVED: Non-credit course registration system experiencing issues

The issues affecting the non-credit course registration system have now been resolved.听

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access McGill services. IT Services is working towards a resolution, and we thank you for your patience during this time.

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RESOLVED: Facilities and Space Management System (FAMIS) is now available

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.听

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.听

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Wi-Fi network: Messages on iOS and MacOS devices

On July 11th, the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

New two-factor authentication (2FA) enhancements

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

UNIWeb decommissioning on Aug.11, 2023

On August 11, 2023, UNIWeb will no longer be accessible to McGill staff and students.听 Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.听

Refer to the听full message from the Academic Personnel Office.

Temporary Minerva outage now resolved

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.听

We thank you for your understanding.听

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Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

On May 18, 2023, McGill will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings.

UPDATE: Technical issue affecting McGill MarketPlace (MMP) now resolved

UPDATE: The technical issue affecting MMP is now resolved.听

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Microsoft Teams issue on Mac

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.听听

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the McGill community,