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Several decades ago Henry Mintzberg wrote The Nature of Managerial Work, in which he noted that managerial activity was characterized by its variety, a series of relatively brief interactions that can be incredibly fragmented. He observed that phone calls averaged less than six minutes and typical one-on-one meetings averaged approximately 12 minutes. In the ensuing years learning and development professionals have observed that days have become even more frantic, and managers are keeping up this hectic pace during longer work days.

One thing that gets sacrificed in these work situations is the leader's ability to provide inspiration and motivation to the work team. There is never enough time to provide adequate coaching and development to the immediate staff. When you ask today's managers why they do not provide more development for their subordinates, invariably the answer has to do with time.

In a series of sessions Zenger Folkman has conducted with groups of managers, we asked: "Have you ever received coaching from a manager that had a marked impact on your personal development?" The majority of participants said yes. Then we asked: "How long did these coaching conversations take?" The majority of people indicated it took less than 15 minutes.

Read full article: , November 9, 2011