IT Services - IT Alerts

Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!

�㽶��Ƶ — Wed, 07 Aug 2024 18:49:24 +0000

Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.

Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!

Thank you to all who entered and answered skill-testing questions about the IT services available to McGill students.

We had 1513 entries! Within those entries:

Change to the classroom telephones autodial behavior

�㽶��Ƶ — Tue, 15 Oct 2024 20:14:28 +0000

After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.

This change will prevent accidental calls to the hotline.

After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

�㽶��Ƶ — Tue, 18 Jun 2024 13:43:09 +0000

On Friday, June 21, the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

�㽶��Ƶ — Wed, 08 May 2024 20:48:45 +0000

La version française suit.

The following is a message from McGill IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

IT Services' 2023 Annual Report now available!

�㽶��Ƶ — Thu, 28 Mar 2024 19:54:23 +0000

Take a look back at IT Services’ achievements in 2023, another busy year of providing McGill’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

Known issue: Intermittent search-related issues

�㽶��Ƶ — Mon, 26 Feb 2024 21:45:49 +0000

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

�㽶��Ƶ — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

�㽶��Ƶ — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

Phishing scam: RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)

�㽶��Ƶ — Fri, 17 Nov 2023 18:49:07 +0000

A phishing email is targeting the McGill community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)." See an example of the message above.

Elevating security by enhancing 2FA

�㽶��Ƶ — Wed, 13 Jan 2021 19:45:14 +0000

In McGill’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

�㽶��Ƶ — Mon, 06 Nov 2023 20:31:30 +0000

Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?

If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.

In this article:

How does this affect you?

Actions you will need to take

Steps to export wiki content to OneNote

Update: myProgress has been restored.

�㽶��Ƶ — Mon, 02 Oct 2023 14:14:03 +0000

The myProgress service has now been restored.

Wired connectivity has been restored at Macdonald campus

�㽶��Ƶ — Fri, 29 Sep 2023 20:40:09 +0000

UPDATE: The wired connectivity at Macdonald campus has been restored.

New recipient limit for Non-2FA enabled McGill email accounts

�㽶��Ƶ — Thu, 28 Sep 2023 20:09:19 +0000

In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the McGill community, McGill’s IT Infrastructure & Information Security has decided to limit the number of emails that can be sent from non-2FA (two-factor authentication) enabled email accounts.

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

�㽶��Ƶ — Wed, 27 Sep 2023 20:35:10 +0000

The way we currently access McGill’s VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

�㽶��Ƶ — Mon, 02 Oct 2023 14:31:38 +0000

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).

The new login page includes two options to log in. Please take note of which login method you should use:

Phishing scam: (Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023

�㽶��Ƶ — Fri, 15 Sep 2023 15:31:44 +0000

A phishing email is targeting the McGill community with the subject "(Attention chair.psychiatry) | Re-authenticate 2 Factor Authentication (2Fa) | September 2023". See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera:

"Dear User:

Your authenticator session has expired today. Kindly re-authentication with your mobile device to avoid being locked out of your email account.

Quickly scan the QR Code below with your smartphone camera to re-authenticated your password security.

Phishing scam: Mcgill Authentication For [name]@mcgill.ca Expires on [date]

�㽶��Ƶ — Tue, 12 Sep 2023 21:15:30 +0000

A phishing email is targeting the McGill community with the subject "Mcgill Authentication For [name]@mcgill.ca Expires on [date]". See an example of the message above. The message contains a QR code and asks you to scan it with your phone camera:

"Message date: [date]

Promptly scan below QR code with your phone camera to release HELD messages

[fraudulent QR code]

Some messages failed to load and could'nt be delivered."

RESOLVED: Course synchronization issue with myCourses

�㽶��Ƶ — Wed, 23 Aug 2023 20:42:25 +0000

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses. Additionally, there are students and instructors who are not correctly enrolled in these courses. In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.

RESOLVED: Non-credit course registration system experiencing issues

�㽶��Ƶ — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access McGill services. IT Services is working towards a resolution, and we thank you for your patience during this time.

RESOLVED: Facilities and Space Management System (FAMIS) is now available

�㽶��Ƶ — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

Phishing scam: "Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023"

�㽶��Ƶ — Mon, 17 Jul 2023 20:50:07 +0000

There is a phishing email targeting the McGill community with the subject "Completed: Complete with Via-Sign: #7 - 34499-07-# Monday July 2023". The message body contains a fraudulent link.

New two-factor authentication (2FA) enhancements

�㽶��Ƶ — Wed, 12 Jul 2023 16:11:54 +0000

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

Report suspicious emails in just a few seconds!

�㽶��Ƶ — Wed, 12 Jul 2023 16:20:56 +0000

Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, web, and mobile.

UNIWeb decommissioning on Aug.11, 2023

�㽶��Ƶ — Fri, 09 Jun 2023 18:59:47 +0000

On August 11, 2023, UNIWeb will no longer be accessible to McGill staff and students. Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.

Refer to the full message from the Academic Personnel Office.

Temporary Minerva outage now resolved

�㽶��Ƶ — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.

Phishing scam: From "Document Notification", subject line "[Date] Message for..."

�㽶��Ƶ — Thu, 25 May 2023 21:11:41 +0000

A targeted phishing email is currently circulating, asking you to click on a fraudulent link (see image).

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Phishing scam: Subject line "Action required: for..."

�㽶��Ƶ — Thu, 18 May 2023 16:24:30 +0000

A targeted phishing email is currently circulating, asking you to open an attachment that contains a fraudulent link. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Phishing scam: "Microsoft De-Activation In Progress"

�㽶��Ƶ — Fri, 12 May 2023 20:20:39 +0000

There is a phishing email targeting the McGill community with the subject "Microsoft De-Activation In Progress". See an example of the message above. The example we received says,

"Dear User,

This is the last time we will notify you that we'll stop processing incoming emails in your school account, and the reason is you failed to verify your Microsoft account which may lead to the permanent deletion of your account from our database in the next few hours.

Kindly take a minute to complete our email verification below

Quebec government directive to remove TikTok from mobile devices

�㽶��Ƶ — Fri, 03 Mar 2023 18:34:14 +0000

La version française suit.

Dear members of the McGill community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which McGill covers the cost of the mobile service. If you currently have TikTok installed on your McGill mobile device, you must remove it immediately.

Staff and student versions of It Takes All of Us will be available in myCourses

�㽶��Ƶ — Wed, 14 Dec 2022 14:42:37 +0000

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: /sv-education/

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

�㽶��Ƶ — Wed, 23 Mar 2022 17:48:51 +0000

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.

Original message (March 23, 2022)