/it/articles/rss en /it/article/announcing-mcgill-it-support-virtual-agent-it-support-sites-enhanced-chat-feature <p>We’re thrilled to introduce an enhancement to the chat feature on the IT Support site: our new <b>McGill IT Support Virtual Agent (VA) is available today </b>to all McGill community members.</p> <p>We now have an advanced chat functionality that will help you quickly and effortlessly find what you need on the IT Support site.</p> <p>Whether you're looking for instructions on how to install and use software, details about training courses, our incident management process or our policies, the<b> Virtual Agent will help you </b>resolve issues fast and get what you need when you need it.</p> Fri, 23 Aug 2024 11:46:00 +0000 stephane.boivin@mcgill.ca 46061 at /it /it/article/community-connections-service-spotlights/it-services-roadshow-2024 <h2>Event closed: IT Services is on the move - catch us on the IT Services Roadshow!</h2> <hr /> Thu, 17 Aug 2023 20:33:36 +0000 uma.viswanathan@mcgill.ca 45508 at /it /it/article/microsoft-copilot-and-general-guidelines-using-generative-ai-tools <p>McGill offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot is a powerful generative AI tool where an AI chatbot can help answer questions, generate content, and more! Microsoft Copilot can be accessed via Microsoft Edge.  </p> <p>It is crucial to use the Commercial Data Protection (secure) version for McGill-related tasks. A public version of Copilot is available, but it does not conform to the University’s privacy and data protection standards and should not be used for McGill-related purposes.  </p> Thu, 27 Jun 2024 14:58:58 +0000 James Martin 46018 at /it /it/article/cybersecurity/job-seekers-beware-job-offer-scams <p><a href="https://www.cbc.ca/news/canada/london/scammers-fool-dozens-of-job-seekers-using-popular-london-ont-antique-shop-as-cover-1.6907585">As various news stories have reported</a>, employment fraud is becoming increasingly sophisticated and common. Anyone can fall prey! The impact on victims can be devastating on both a personal and financial level.</p> <p><span>Visit McGill’s Career and Planning Services’ (CaPS) website for </span><a href="/caps/students/job/scam">tips on how to  identify and protect yourself from job scams</a><span>.</span></p> Thu, 25 Feb 2021 21:56:32 +0000 Joyce Sabados 44404 at /it /it/article/theres-new-teams-town <p>Microsoft is always updating its software, its latest update is the <b>New Teams</b>.</p> <p>As of <a>March </a>1st, 2024, the New Teams will be automatically installed on all McGill managed computers.</p> <p>Until <strong>March 31st</strong>, users can switch between Classic and New Teams but after that date, New Teams will be the default version and Microsoft will uninstall Classic Teams, so switching back will no longer be possible.</p> Thu, 22 Feb 2024 17:32:57 +0000 stephane.boivin@mcgill.ca 45904 at /it /it/article/service-spotlights/linkedin-learning-staff-new-features-and-tools <p>We are pleased to announce that new features are now available on the LinkedIn Learning (LIL) platform. These will further enable learners to customize learning paths, enhance their technical skills, and pursue career goals.</p> Thu, 17 Nov 2022 22:19:59 +0000 uma.viswanathan@mcgill.ca 45229 at /it /it/article/eSignatures-at-McGill <p>There is no doubt that the global pandemic has accelerated countless digital transformations, and McGill’s business processes are no exception. With institutions rapidly moving to the cloud and a dramatic increase in hybrid and remote work, electronic signatures (or eSignatures) have quickly become an essential tool in the new digital workspace.</p> <p>We’re in the midst of an eSignature boom, so let’s learn more about their benefits and how you can incorporate them into your workflow at McGill.</p> Mon, 25 Apr 2022 18:08:58 +0000 Amanda Morris 45005 at /it /it/article/data-privacy-day-contest-update-mcgillians-are-privacyaware <p>To celebrate Data Privacy Day (January 28) we launched a McGill-wide contest to emphasize why data privacy should be important to you. The first and second-place prizes were a $100 and $50 e-gift card to the Le James Bookstore, respectively. </p> <p>We asked you to choose a line from an app’s Terms and Conditions that could violate your privacy and tell us why.</p> <p>Your privacy-savvy replies prove that many McGillians recognize the value of personal information and why it is important to protect it.</p> <p><strong>Here are excerpts from some of your entries: </strong></p> Tue, 11 Feb 2020 19:35:37 +0000 uma.viswanathan@mcgill.ca 43696 at /it /it/article/cybersecurity/celebrate-data-privacy-day-january-28-2022 <p><b>Data Privacy Day on January 28 highlights the value of personal information. </b></p> <p><img height="160" width="160" style="width: 80px; height: 80px; float: left;" class="file-default lt" src="/it/files/it/styles/wysiwyg_medium/public/champion_badge.png?itok=i3wqoSK7" alt="" /> As an official 2022 <a href="https://staysafeonline.org/data-privacy-day/all-champions/">Data Privacy Day champion</a>, McGill is spreading the word with a contest, online events, resources and tips to help you protect your data.</p> <p> </p> Mon, 21 Dec 2020 15:22:16 +0000 Uma Viswanathan 44312 at /it /it/article/cybersecurity/phishing-simulations <p>Phishing simulation exercises are like fire drills for cyber security. Over the last few years IT Services has begun sending out fake emails to the McGill community, designed to pique your interest or raise an emotional response, tempting you to click on a link and divulge your McGill credentials – <b>exactly the way real cybercriminals design their fraudulent phishing emails</b>.</p> <p>These types of exercises are conducted in many institutions, both private and public, with the objective of improving our collective cyber security resiliency.</p> Mon, 12 Jul 2021 16:23:59 +0000 gabrielle.krim@mcgill.ca 44581 at /it