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How a company apologizing can improve a bad situation

±Ê³Ü²ú±ô¾±Ã©: 11 February 2016

This Is Karl Moore of the Desautels Faculty of Management at Ï㽶ÊÓƵ with Talking Management for The Globe and Mail. Today I am delighted to be in Vancouver, sitting down with Maurice Schweitzer, a professor at the Wharton Business School.

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