Seminar: Customer Service Excellence (1-day)

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Event

Seminar: Customer Service Excellence (1-day)

Thursday, June 7, 2018

Bronfman Building McGill Executive Institute, 6th floor, 1001 rue Sherbrooke Ouest, Montreal, QC, H3A 1G5, CA

Price:

$795

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Best practices for an outstanding customer service
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Dealing with people effectively is not always an easy task. Yet employees on the front lines are often the first鈥攁nd the largest鈥攆actor in how customers see your business, as well as in your business鈥檚 long-term success.

Discover untapped opportunities and develop strong customer skills using simple and effective ways to deal with clients鈥攅ven demanding ones. The end goal is to provide you with the tools you need to foster an authentic bond with all your customers.

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Who Should Attend

This program has been specifically tailored to managers and executives whose key role is to be in contact with customers. Learn to maximize the value of your customer relationships by fostering your current connections and building new ones. Turn clients into loyal customers that are not only eager to come back, but more likely to refer your business to friends, family and colleagues.